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Use Prediction to Make the Most of Interactions with Customers

Co. s predictive analytics and real-time decisioning create optimal customer engagements to help property and casualty insurance companies drive revenues, capitalize on cross-sell opportunities and improve customer experience.

Drive Revenues Using Prediction

Create incremental business by approaching prospects based on their intent and propensity to apply. Guide with self-service or assisted-service during every stage of the acquisition process including policy comparisons and recommendations, and online application processes.



Offer More Cross-Sell and Up-Sell

Capitalize on opportunities for high-value cross-sell and up-sell by offering personalized products such as upgraded coverages, umbrella and home insurance when customers call about policy payments, status and more.



Improve Customer Experience

Simplify crucial insurance self-service processes such as filing claims, entering details and checking claim status. Transition seamlessly to agent-assisted service for customers s “moment of truth” situations. Leverage context to help customers schedule an appointment or locate a body shop and more after claims are filed.



Improve Outcomes

Enjoy the benefits of combining predicted intent, omnichannel context, and continuous learning. Create higher incremental revenue and better results in CSAT, NPS and FCR.


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