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Engineer Delight in Customer Experiences Across Channels

Co. Predictive Service enables you to engineer more intuitive experiences and reduce effort for customers seeking support across channels.

Real Time Intent-based Decisioning

Co. predicts customer intent in real time across digital channels based on omnichannel data - web, IVR, mobile, and social. Anticipate which customer needs assistance, and when and in which format to deliver personalized interactions and drive resolution

Personalized Omnichannel Engagement

co. delivers omnichannel support that s rich and personalized across touchpoints, to reduce customer effort and improve customer satisfaction (CSAT) and net promoter scores (NPS). Co. helps you to systematically improve effectiveness as your customers move across channels and devices.

Managed Outcomes

Co. manages and continuously optimizes outcomes such as CSAT, NPS, and first contact resolution (FCR). Our predictive analytics and machine learning deliver consistently better outcomes while driving improvements across channels that make your customer experiences smarter and more effective over time.


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