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Co. Virtual Agent (VA) technology is next generation self-service software that automates the process of delivering accurate answers to customer questions posed across a variety of interaction channels. Drive profitable online conversations with seamless omnichannel customer service, capture key voice of the customer insights, and deliver relevant offers that improve conversion

Take Customer Satisfaction to New Heights

An engaging Co. Virtual Agent makes it easy and enjoyable for customers to enter a question and receive an instant answer. The question is matched to the one right answer, regardless of how the question was phrased – and links to other contextually relevant information are provided.

Reduce Support Costs in Every Channel

Deploy the Co. Virtual Agent on your organization s website, social media presence, mobile platforms, in contact center environments or even via web enabled kiosks – wherever customers go for self-service answers. By answering customer questions digitally, call volumes are reduced and contact center agents have time to handle more complex queries.

Gain Valuable Insight into Authentic Voice of the Customer data

Capture every question customers and prospects ask, in their own natural language. This data is then automatically structured into intelligently-organized themes which organizations can explore, drill down and compare, right to the level of the individual question.

Create Profitable New Revenue Streams Through Relevant Offers

The powerful, patented intent-recognition Co. Virtual Agent software delivers not only the accurate answer to self-service questions, but also adds highly relevant offers that lead consumers down the purchase path in real-time.


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